Editorial methodology
How TradeCall Lab Tests AI Receptionists
MethodologyIndependenceEvidence
Editorial status: This page separates vendor-published facts from our own analysis. We do not claim hands-on testing until the calls are completed and logged.
TradeCall Lab exists to separate what vendors publish from what the software actually does. Every commercial page carries a test-status label so readers can tell the difference between documentation research and hands-on observation.
Evidence levels
- Vendor-verified: pricing, plan limits, integrations or features confirmed on a current official page.
- Cross-checked: compared against at least one independent or competing source to identify discrepancies worth testing.
- Hands-on tested: configured under a TradeCall Lab test business and subjected to the standard call battery.
- Retested: a hands-on test repeated after a meaningful product or pricing change.
No pay-to-rank rule
Affiliate commission, sponsorship availability and vendor advertising are excluded from evaluation criteria. If we earn from a link, that relationship is disclosed near the commercial content and in the sitewide disclosure.
Scoring dimensions used after hands-on testing
- Intake accuracy
- Emergency and safety behavior
- Handoff reliability
- Scheduling clarity
- Integration data quality
- Setup time and maintainability
- Pricing predictability
- Transcript/recording auditability
Corrections
Vendors and readers can submit a correction with a primary source. Material changes are dated. We preserve the distinction between “vendor says” and “we observed.”